Privacy Policy

Last updated: October 23, 2026

Acadiana Appliance (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit acadianaappliance.com, contact us, or agree to receive text messages from us, and how we use and protect it.

Information We Collect

We collect personal information you give us directly, such as when you fill out our contact form, request service, or call us. This may include:

• Your first and last name
• Mobile phone number
• Email address
• Service address
• Details about your appliance and the repair or installation you need
• Any other information you include in a message to us

We also collect some information automatically when you visit our website, such as your IP address, browser type, the pages you view, and how you found our site. We collect this through cookies and similar tools, including analytics services.

Our contact form is protected by Google reCAPTCHA, which collects information about your device and browsing to help prevent spam. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and service requests
• Schedule and provide appliance repair and installation
• Contact you by phone, text, or email about your appointment or request
• Keep records of the service we’ve provided
• Improve our website and services
• Comply with legal requirements

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Service providers who help us run our business, such as website hosting, scheduling, and messaging platforms. They may use your information only to perform services for us.
• Manufacturers or parts suppliers, when needed to order parts or process a warranty claim for your appliance.
• Legal authorities, when required by law or to protect our rights, property, or safety.

Text Messaging (SMS)

When you provide your mobile number and agree to receive text messages, Acadiana Appliance may text you about your service request, appointment scheduling and reminders, and follow-up on work we’ve done.

SMS consent is not shared with third parties or affiliates. Mobile phone numbers and opt-in information collected for text messaging will not be shared with, sold, or rented to any third party or affiliate for marketing or promotional purposes.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. You’ll receive one final message confirming you’ve opted out.
• Reply HELP for help, or call us at (337) 281-3013.
• Consent to receive text messages is not a condition of purchase or service.

Cookies

Our website uses cookies to understand how visitors use the site and to improve it. You can set your browser to refuse cookies, but some parts of the site may not work properly.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. No method of sending or storing information online is completely secure, though, so we can’t guarantee absolute security.

Your Choices

You can ask us to update or delete your personal information, or to stop contacting you, at any time by calling or emailing us.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, contact us:

Acadiana Appliance
Serving Lafayette and the Acadiana area
Phone: (337) 281-3013
Email: info@acadianaappliance.com